What do employees need to stamp a card?
The short answer
A phone. Each employee scans the customer's card from their own phone and presses the button, or everyone uses one phone at the counter and each picks their own name. The scan only identifies the customer; the visit is recorded only when the employee presses.
How to add an employee
Send the employee an invitation on WhatsApp, and they install the scanner. A shift lead can add an employee or replace their phone when you are not at the business. You stamp from your own phone too, with one tap from the portal's home page.
What happens at the counter
- The customer forgot their phone? Find them by number.
- Signal dropped? The visit is saved and sent when it returns.
- A visit recorded by mistake is undone with a reason, and you see who undid it.
- You can also use an NFC sticker: the employee offers it, the customer holds their phone near it, and the visit is recorded. Once a day per card.
What you see
In the portal you see what happened today by employee, and which employee signed up the most customers this week. Many visits for one customer in a day, or cancellations by an employee, are flagged for you under "Worth a look". You can also send a message to your employees' phones and see who read it.
Want a loyalty club for your business? Gal comes to set it up with you.