What if a customer has no smartphone, or there is no signal?
The short answer
No signal in the business? The staff member signs the customer up from the scanner, and a visit recorded without signal is saved and sent when the signal returns. A customer who did not bring their phone is found in the scanner by their phone number.
When there is no signal
The staff scanner keeps working even when the network drops. The visit is saved on the phone and sent by itself when the signal returns, so the line at the counter does not stop.
When the customer does not join by themselves
- The staff member signs the customer up from the scanner, at the counter.
- On every visit the staff member finds the customer by phone number.
- If the customer changes phones, the card is recovered with a code, and the visits stay.
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